Shipping Policy

Shipping Policy

At Oja, we work hard to make sure your order reaches you quickly and in great condition.

Processing Times

Orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

Custom or made-to-order items may take a little longer, and we’ll let you know if that’s the case.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order weight.

Estimated delivery times after processing:

U.S. Standard Shipping: 3–7 business days

U.S. Expedited Shipping: 2–4 business days

International Shipping: 7–21 business days (varies by location)

Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can follow your package’s journey.

Delays

While we do our best to meet the delivery estimates, we are not responsible for delays caused by the shipping carrier, customs, or events beyond our control.

International Orders

International customers are responsible for any customs fees, import taxes, or duties charged by their country.

Shipping times may vary due to customs processing.

Wrong Address Policy

Please double-check your shipping address at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears lost, contact us at ourkulturekonnection@protonmail.com with your order number and details so we can assist you.

Questions?
Email us anytime at ourkulturekonnection@protonmail.com for help with shipping or tracking.